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Staff rewards and benefits

Working for an international humanitarian aid organisation can be exciting, rewarding – and, at times, require lots of energy!

ShelterBox recognises that we all need to look after ourselves and each other to keep happy and healthy, and is pleased to be able to offer the following staff benefits:

Annual Leave

All staff receive 25 days annual leave a year (pro-rata for part-time staff).

Flexible Working

We have a flexible working policy that allows employees to make an application to work flexibly, e.g. reduce or compress their hours, or work some time from home.


We operate a Group Personal Pension Scheme through Scottish Widows. Currently, we match your contributions up to 6%, but you can contribute as much as you wish. There is also an option for you to invest ethically if this is important to you. More details are available from the HR department.

Employee assistance programme (EAP)

Sometimes you may want some legal or financial advice, a sounding board to talk to, or perhaps counselling. Through our EAP, qualified professionals are ready to provide help and support with any challenge at work or in your personal life 24 hours a day, 365 days a year. The service is confidential and available to both you and your family household members. As well as a phone line, the EAP provides a web-based information and support resource, plus up to 6 face to face counselling sessions. More information and contact details are available from the HR department.


None of us like to think about it, but things can go wrong. We like to be as prepared as possible, so we have two types of insurance. The type of insurance that pays out will be determined by the event.

Travel insurance

You will be covered by our insurance while travelling on ShelterBox business.

Life assurance (death in service benefit)

We will pay twice your annual salary to a person you nominate in the case of your death. Details and expression of wish forms, in order to nominate a beneficiary, are available from the HR department.

Tea and coffee

We provide free tea and coffee to all staff. It’s a small thing, but we think the little things matter.

Discounts with local business, shops and restaurants

We have arrangements with hotels, shops, cleaners, campsites, garages and more to give staff discounts. We also have access to occasional free or very heavily discounted tickets for London theatre shows.

Career Breaks

After three years’ service employees are eligible to apply for an unpaid career break of up to one year. We can’t guarantee that all applications are agreed, but they will always be given full consideration.

Eye Tests

Employees covered by The Health and Safety (Display Screen Equipment) Regulations 1992 are entitled to an eye and eyesight test paid by ShelterBox. There is also an entitlement to further tests at regular intervals; the optometrist doing the first test can recommend when the next should be.

ShelterBox will pay a contribution for spectacles if special ones (for example, prescribed for the distance at which the VDU screen is viewed) are needed and normal spectacles cannot be used.

Our locations

From 22 August 2016 our main offices will be in Truro, Cornwall’s vibrant and growing city, at Falcon House, Charles Street. Working for us, you will be near some of the best beaches and scenery in the world, and can enjoy a lifestyle that is the envy of many. For example, within an hour’s drive of Truro you can reach St Ives, the Eden Project, Penzance, or Newquay (and Newquay Airport).

We also have a small office in London in Canary Wharf, where our Major Gifts team is based. This is easily accessible by public transport, and the area provides many social, cultural and shopping facilities.


Updated July 2016