You are here: Privacy

Privacy policy

ShelterBox Trust (We) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is ShelterBox Trust and our registration number is Z928330X.

Information we may collect from you

We may collect and process the following data about you:

  • information that you provide by filling in forms on our site (our site). This includes information provided at the time you sign up for our newsletter. We may also ask you for information when you report a problem with our site;
  • if you contact us, we may keep a record of that correspondence; and
  • details of your visits to our site and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • to estimate our audience size and usage pattern.
  • to store information about your preferences, and so allow us to customise our site according to your individual interests; and
  • to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

This site uses iAdvize, a live chat and behavioural analysis service. iAdvize uses cookies and JavaScript, which are files stored and executed on your computer to help the website analyze site usage by its users, and to provide such data to representatives of the site that might, if needed, manually enhance this data. The data gathered by cookies about your site navigation (including your IP address) will be transmitted to and stored on iAdvize servers. iAdvize uses this data in order to evaluate your use of the website, provide reports on website activity and on the history of your interaction with the site or the site representatives. iAdvize may disclose such data to third parties where required by law or where such third parties process data on behalf of iAdvize. You can disable cookies by configuring the appropriate settings on your browser. However, disabling cookies might prevent the use of certain features of the site. By using this website, you hereby explicitly agree to the collection and use of the said data by iAdvize for the purpose described above. At any time during your navigation on this site, our representatives may be monitoring your real-time navigation.

This site uses Hotjar, a service that analyses the online behaviour and voice of our website users. Hotjar uses a combination of analysis tools and feedback tools. The analysis tools allow Hotjar and ShelterBox to measure and observe your behaviour (what you do) while the feedback tools allow Hotjar and ShelterBox to hear what you have to say. This site uses a tracking code which contacts Hotjar’s servers and provides a script to the computer or device accessing our website. The script captures non-personal information including standard internet log information and details of your behavioural patterns on the site. This information is then sent to Hotjar’s servers for processing. We use these tools to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to improve the website. This is all done anonymously so nothing identifies you as an individual.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who may provide services to us. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to notify you about changes.

We may also use your data to provide you with information by post when requested by you. We will only contact you by electronic means (e-mail or text) with information requested by you when you opt-in to electronic communications.

Email marketing

If you have opted in to receive email updates from us, we will contact you from time to time to share information with you about where we’re working, who you’re helping, and how you can get involved. If you change your mind and no longer wish to receive our marketing emails, you can click the ‘unsubscribe’ link at the end of our marketing emails at any time. You can also contact our Supporter Care team on, or by calling 01872 302600. 

Disclosure of your information

We may disclose your personal information to third parties:

  • in the event that we dispose of, acquire or merge with another charity in which case we may disclose your personal data;
  • if ShelterBox Trust is acquired by a third party, in which case personal data held by us about our site users and donors will be transferred; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of ShelterBox Trust or our site users and donors.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. We will only contact you by electronic means (e-mail or text) with information requested by you when you opt-in to electronic communications You can also exercise the right at any time by contacting us at Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to