COOKIES POLICY

Updated September 2020

What are cookies?


Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to improve the performance of a website, for saving different options and to provide website owners with information on how the site is being used.

Cookies can either be ‘session cookies’, where they are deleted after each visit, or ‘persistent cookies’, which will remain on your computer for a longer, defined period specified in the cookie. We use both session and persistent cookies and the detailed lists below note whether cookies are session cookies, or provide their duration, in the case of persistent cookies.

How we might use your information if you visit our website


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about browsing actions and patterns and does not identify any individual.

We log the IP address of the computer you are using in order to protect our servers against abuse and malicious activity. The logs are deleted every 60 days. Other information is used to measure the performance of the website, the volume of traffic that the site receives, how users move around the site and what sort of users the site attracts. This is statistical data that help us identify actions and patterns and does not identify any individual.

When you access our website, some cookies are saved to your computer, for example if you have chosen a particular language setting or created a user account.

Cookies enable us to:

  • estimate our audience size and usage pattern.
  • store information about your preferences, and so allow us to customise our site according to your individual interests; and
  • recognise you when you return to our site.

We use cookies to enhance the experience of the website, to increase the performance, to identify how the website is being used and where we can make improvements and to monitor how our advertisements perform.

Analytics


Our website uses two analytics services, Hotjar and Google Analytics.

We use Hotjar, a service that analyses the online behaviour of visitors to our website.

It uses a combination of analysis tools and feedback tools that allow Hotjar and ShelterBox to measure and observe what you do on our site and hear what you have to say. This site uses a tracking code which contacts Hotjar’s servers and provides a script to the computer or device accessing our website. The script captures non-personal information including standard internet log information and details of your behavioural patterns on the site. This information is then sent to Hotjar’s servers for processing. When collecting data with Recordings, Hotjar also has various automated suppression features in place and data is suppressed in your browser, meaning personally identifiable information never reaches our servers keeping your session private.

We use this tool to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to improve the website. You can opt out from Hotjar here.

We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses “cookies” to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties if required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more details, please read Google’s Analytics overview.

We use this tool to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to improve the website. You can always opt-out of Google Analytics cookies by using Google’s opt-out tool.

Other information that might be collected:

  • information that you provide by filling in forms on our site www.shelterbox.org. This includes information provided at the time you sign up for our newsletter. We may also ask you for information when you report a problem with our site;
  • if you contact us, we may keep a record of that correspondence; and
  • details of your visits to our site and the resources that you access.

Types of cookies


There are four main categories of cookies on our website – strictly necessary cookies, preference cookies, analytic cookies and marketing cookies. Each of these categories is explained in more detail below.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. You can at any time change or withdraw your consent from the Cookie Declaration on our website. However, if you decide to withdraw your consent, you may be unable to access certain parts of the website and lose certain functionality. For further information on how to manage cookies, please see “How to change Cookie Settings” below.

Strictly Necessary Cookies


These cookies are necessary for the website to work and enable you to move around the website and use the services and features. Disabling these cookies will reduce performance and may make the services and features unavailable.

The following strictly necessary cookies are in use on our website:

Name Provider Purpose Expiry Type
lang [x2] LinkedIn Remembers the user’s selected language version of a website Session HTTP
_p_hfp_client_id Elfsight Used to implement social platforms on the website. Enables the social platforms to track the users by assigning them a specific ID. 1 day HTTP
SERVERID Eyeota This cookie is used to assign the visitor to a specific server – this function is necessary for the functionality of the website. 1 day HTTP
collect Google Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP
bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP
lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP
lissc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 year HTTP
UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. 29 days HTTP
gdpr_status Media.net Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. 6 months HTTP
JSESSIONID New Relic Preserves users states across page requests. Session HTTP
__cfduid www.shelterbox.org Used by the content network, Cloudflare, to identify trusted web traffic. 29 days HTTP
_ga Google Tag Manager Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP
_gat Google Tag Manager Used by Google Analytics to throttle request rate 1 day HTTP
CookieConsent Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP
EappsInstagramFeedCache#Items Elfsight Used by Instagram to gather information on which product/events the user might be interested in, in order to optimize advertisement relevance. Persistent IDB
eapps-instagram-feed-red-like-time www.shelterbox.org Necessary for the implementation of Instagram picture-gallery onto the website. Persistent HTML
GPS YouTube Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. 1 day HTTP
VISITOR_INFO1_LIVE YouTube Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 179 days HTTP
YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP
yt-remote-cast-installed YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
yt-remote-connected-devices YouTube Stores the user’s video player preferences using embedded YouTube video Persistent HTML
yt-remote-device-id YouTube Stores the user’s video player preferences using embedded YouTube video Persistent HTML
yt-remote-fast-check-period YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
yt-remote-session-app YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
yt-remote-session-name YouTube Stores the user’s video player preferences using embedded YouTube video Session HTML
osft_date Opinion Stage Pending 20 years HTTP
osft_external_link Opinion Stage Pending 20 years HTTP
osft_full_url Opinion Stage Pending 20 years HTTP
osft_ref Opinion Stage Pending 20 years HTTP
osft_user_agent Opinion Stage Pending 20 years HTTP
_hjIncludedInPageviewSample Google Tag Manager Pending 1 day HTML
_hjIncludedInSessionSample Google Tag Manager Pending 1 day HTML
eapps-18a92ce3-d560-459f-8c82-411dc9381667-view-expiration Elfsight Pending Persistent HTML
eapps-33833580-6db8-422d-8749-c515f592ffbb-view-expiration Elfsight Pending Persistent HTML
eapps-60a34447-51fb-4493-8e08-71faafbbecde-view-expiration Elfsight Pending Persistent HTML
eapps-6e3a2044-6395-4be8-b7fb-1931d02bcaef-view-expiration www.shelterbox.org Pending Persistent HTML
eapps-985c3847-1a2e-4ff7-8c64-39a2f13068c2-view-expiration Elfsight Pending Persistent HTML
eapps-e607fe2e-fc59-4d57-898b-1d5b8dbc7091-view-expiration Elfsight Pending Persistent HTML

Preference Cookies


Preference Cookies allow the websites to help maintain your session and remember the choices you made in order to provide functionality for your benefit. Preference Cookies are used to collect information about your language preferences and other preferences indicated during your visit. For example, preference “session” cookies allow the websites to remember settings specific to you (such as, your country selection) which ultimately improves your web experience. Preference Cookies also include persistent cookies which are used to remember your preferences when you subsequently visit.

The following preference cookies are in use on our website:

No preference cookies currently in use on this website

Analytics Cookies


Analytic Cookies are used to gather statistics about the use of the websites in order to improve the performance and design of our services. For these purposes, Analytic Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the websites and the dates and times of your visits, as well as the country and time zone in which your device is located.

The following analytic cookies are in use on our website:

Name Provider Purpose Expiry Type
bounce Appnexus Determines if a visitor leaves the website straight away – This information is used for internal statistics and analytics by the website operator. Session Pixel
_pk_uid Tvsquared Used by Piwik Analytics Platform to identify the visitor on repeat visits to the website. 2 years HTTP
cksync.php Media.net This cookie is used to determine if cookie data synchronization is enabled or disabled – cookie data synchronization is used to synchronize and gather visitor data on several domains. Session Pixel
visitor-id Media.net This cookie is used to collect information on the visitor. This information will be stored for internal analytics at the website’s operator – Internal analytics is used by websites to optimize their domains. 1 year HTTP
_gid Google Tag Manager Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP
_hjAbsoluteSessionInProgress Google Tag Manager This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day HTTP
_hjid Google Tag Manager Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Persistent HTML
_hjTLDTest Google Tag Manager Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. Session HTTP
hjViewportId Google Tag Manager Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML

Marketing and feedback cookies


Marketing cookies are used to track visitors across websites. The intention is to display content and ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers

The following marketing and feedback cookies are in use on our website:

Name Provider Purpose Expiry Type
e/rocketfuel_sync Oracle Detects whether partner data synchronization is functioning and currently running – This function sends user data between third-party advertisement companies for the purpose of targeted advertisements. Session Pixel
C Adform Used to check if the user’s browser supports cookies. 30 days HTTP
uid Adform Registers a unique user ID that recognises the user’s browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user’s movements and various ad providers’ bids for displaying user ads. 2 months HTTP
anj Appnexus Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 3 months HTTP
uuid2 Appnexus Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 3 months HTTP
APID [x2] AOL
Yahoo
Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. 1 year HTTP
adscores/g.pixel Neustar Used to present the visitor with relevant content and advertisement – The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. Session Pixel
IDSYNC Oath Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement – The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. 1 year HTTP
c Bidswitch Regulates synchronisation of user identification and exchange of user data between various ad services. 1 year HTTP
tuuid Bidswitch Registers whether or not the user has consented to the use of cookies. 1 year HTTP
tuuid_lu Bidswitch Contains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. 1 year HTTP
ul_cb/sync Bidswitch Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement. Session Pixel
MUID Microsoft Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year HTTP
bkdc Oracle Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. 179 days HTTP
bkpa Oracle Used to present the visitor with relevant content and advertisement – The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. 179 days HTTP
bku Oracle Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. 179 days HTTP
CMID Casalemedia Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 year HTTP
CMPRO Casalemedia Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. 3 months HTTP
CMPS Casalemedia Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 3 months HTTP
CMRUM3 Casalemedia Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 year HTTP
CMST Casalemedia Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 day HTTP
rum Casalemedia Collects data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Session Pixel
tv2track.php Tvsquared Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel
demconf.jpg Adobe Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Session Pixel
demdex Adobe Inc Via a unique ID that is used for semantic content analysis, the user’s navigation on the website is registered and linked to offline data from surveys and similar registrations to display targeted ads. 179 days HTTP
dpm Adobe Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 179 days HTTP
IDE YouTube Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP
test_cookie Google Inc. Used to check if the user’s browser supports cookies. 1 day HTTP
everest_g_v2 Adobe Inc Used for targeted ads and to document efficacy of each individual ad. 1 year HTTP
mako_uid Eyeota Collects data on user visits to the website, such as what pages have been accessed. The registered data is used to categorise the user’s interest and demographic profiles in terms of resales for targeted marketing. 1 year HTTP
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
tr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Session Pixel
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session Pixel
_kuid_ Salesforce Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 179 days HTTP
sd-session-id live.rezync.com Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. 5 years HTTP
data-rk Media.net Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. 1 year HTTP
_os_session Opinion Stage Collects user data through quiz/survey-like content. This allows the website to promote relevant products or services. 13 days HTTP
zync-uuid live.rezync.com Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 10 years HTTP
cm Rocketfuel Identifies if the cookie-data needs to be updated in the visitor’s browser – This is determined through third-party ad-serving-companies. Session Pixel
eud Rocketfuel Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. 1 year HTTP
euds Rocketfuel Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. Session HTTP
rud Rocketfuel Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. 1 year HTTP
ruds Rocketfuel Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. Session HTTP
smd Rocketfuel Used to present the visitor with relevant content and advertisement – The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers. 1 year HTTP
pxrc LiveRamp This cookie registers data on the visitor. The information is used to optimize advertisement relevance. 2 months HTTP
rlas3 LiveRamp Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 year HTTP
r1 Sizmek Collects data related to the user’s navigation visits to webpages in order to assess the efficacy of ads that are displayed on the website. Session HTTP
t1 Sizmek Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement. 3 months HTTP
u2 Sizmek Collects data related to the user’s navigation visits to webpages in order to assess the efficacy of ads that are displayed on the website. 3 months HTTP
um2 Sizmek Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 3 months HTTP
_fbp Google Tag Manager Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
_gcl_au Google Tag Manager Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP
_uetsid Google Tag Manager Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. 1 day HTML
_uetsid_exp Google Tag Manager Contains the expiry-date for the cookie with corresponding name. Persistent HTML
oapi/idsync Smaato This cookie is set by the audience manager of the website to determine the time and frequencies of visitor data synchronization – cookie data synchronization is used to synchronize and gather visitor data from several websites. Session Pixel
audience Spotx Used to determine whether the video-ads have been displayed correctly on the website – This is done to make video-ads more effective and ensure that the visitor is not shown the same ads more times than intended. The cookie also detects whether the visitor has any Do Not Track preferences. 1 year HTTP
partner Spotx Used in context with video-advertisement. The cookie limits the number of times a user is shown the same advertisement. The cookie is also used to ensure relevance of the video-advertisement to the specific user. Session Pixel
sync Telaria Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. Session Pixel
A3 Yahoo Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. 1 year HTTP
APIDTS Yahoo Collects data on visitors’ preferences and behaviour on the website – This information is used make content and advertisement more relevant to the specific visitor. 1 day HTTP
B Yahoo Collects anonymous data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The registered data is used to categorise the users’ interest and demographical profiles with the purpose of customising the website content depending on the visitor. 1 year HTTP
events/1/# New Relic Pending Session Pixel
pagead/1p-user-list/# Google Pending Session Pixel
#.gif LiveRamp Pending Session Pixel
_tq_id.TV-27540954-1.5c86 Tvsquared Pending 2 years HTTP
eapps-2bbe0e3a-174d-4f63-83a8-5d3cd280a839-view-expiration Elfsight Pending Persistent HTML

Third Party Cookies


We use some third-party services or software on our website. If you go to a page on our website that contains this embedded content you may be sent cookies from these websites, for example YouTube videos, Facebook, Twitter and Instagram. We do not control the setting of these cookies, so we suggest you check the third-party website for more information about their cookies and how to manage them.

Provider Purpose Type Cookies
YouTube Tries to estimate the users’ bandwidth on pages with integrated YouTube video, registers a unique ID to keep statistics of what videos from YouTube the user has seen, stores the user’s video player preferences using embedded YouTube video and registers a unique ID on mobile devices to enable tracking based on geographical GPS location. HTTP cookie and HTML Local Storage VISITOR_INFO1_LIVE, YSC, yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name, GPS
LinkedIn Remembers the user’s selected language version of a website Used by the social networking service, LinkedIn, for tracking the use of embedded services. Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.Remembers the user’s selected language version of a website.
Used by the social networking service, LinkedIn, for tracking the use of embedded services.
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
HTTP cookie lang [x2], bcookie, bscookie, lidc, lissc, UserMatchHistory
Opinion Stage Collects user data through quiz/survey-like content. This allows the website to promote relevant products or services. HTTP cookie osft_date, osft_external_link, osft_full_url, osft_ref, osft_user_agent, _os_session
Elfsight Used to implement social platforms on the website. Enables the social platforms to track the users by assigning them a specific ID. HTTP cookie, HTML Local Storage, Indexed DB _p_hfp_client_id, eapps-2bbe0e3a-174d-4f63-83a8-5d3cd280a839-view-expiration, eapps-33833580-6db8-422d-8749-c515f592ffbb-view-expiration, eapps-60a34447-51fb-4493-8e08-71faafbbecde-view-expiration, eapps-df26feb8-72b8-4575-a117-b24d050266e2-view-expiration, eapps-eb00077a-67eb-427a-ba96-88da27d617ed-view-expiration, EappsFacebookFeedCache#Items, EappsInstagramFeedCache#Items, eapps-instagram-feed-red-like-time

Further information and contact details


If you have any questions about how we handle your personal data, please see our Privacy Policy.

If you have any questions about cookies, please contact us using the following details:

  • Email: [email protected]
  • Phone: +44 (0)300 0300 500
  • Post: Supporter Care, ShelterBox, Falcon House, Charles Street, Truro, TR1 2PH