This policy is intended to inform you about what cookies are; what the cookies we use are for and to help provide you with options on how to manage cookies.
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What are cookies?
Consent
How we might use your information if you visit our website
Analytics
Types of cookies
Strictly necessary cookies
Preference cookies
Analytics cookies
Marketing and feedback cookies
Third party cookies
How to change cookie settings
Further information and contact details
What are cookies?
Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to improve the performance of a website, for saving different options and to provide website owners with information on how the site is being used.
Cookies can either be ‘session cookies’, where they are deleted after each visit, or ‘persistent cookies’, which will remain on your computer for a longer, defined period specified in the cookie. We use both session and persistent cookies and the detailed lists below note whether cookies are session cookies, or provide their duration, in the case of persistent cookies.
Consent
By clicking accept when you visit the website you consent to cookies being stored on your computer/ mobile device in accordance with this policy. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
In order to remember that you have accepted our use of cookies, we will place a temporary cookie on your device to remember your consent for at least 6 months.
How we might use your information if you visit our website
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about browsing actions and patterns and does not identify any individual.
We log the IP address of the computer you are using in order to protect our servers against abuse and malicious activity. The logs are deleted every 60 days. Other information is used to measure the performance of the website, the volume of traffic that the site receives, how users move around the site and what sort of users the site attracts. This is statistical data that help us identify actions and patterns and does not identify any individual.
When you access our website, some cookies are saved to your computer, for example if you have chosen a particular language setting or created a user account.
Cookies enable us to:
- estimate our audience size and usage pattern.
- store information about your preferences, and so allow us to customise our site according to your individual interests; and
- recognise you when you return to our site.
We use cookies to enhance the experience of the website, to increase the performance, to identify how the website is being used and where we can make improvements and to monitor how our advertisements perform.
Analytics
Our website uses two analytics services, Hotjar and Google Analytics.
We use Hotjar, a service that analyses the online behaviour of visitors to our website.
It uses a combination of analysis tools and feedback tools that allow Hotjar and ShelterBox to measure and observe what you do on our site and hear what you have to say. This site uses a tracking code which contacts Hotjar’s servers and provides a script to the computer or device accessing our website. The script captures non-personal information including standard internet log information and details of your behavioural patterns on the site. This information is then sent to Hotjar’s servers for processing. When collecting data with Recordings, Hotjar also has various automated suppression features in place and data is suppressed in your browser, meaning personally identifiable information never reaches our servers keeping your session private.
We use this tool to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to improve the website. You can opt out from Hotjar here.
We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses “cookies” to help us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties if required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more details, please read Google’s Analytics overview.
We use this tool to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to improve the website. You can always opt-out of Google Analytics cookies by using Google’s opt-out tool.
Other information that might be collected:
- information that you provide by filling in forms on our site www.shelterbox.org. This includes information provided at the time you sign up for our newsletter. We may also ask you for information when you report a problem with our site;
- if you contact us, we may keep a record of that correspondence; and
- details of your visits to our site and the resources that you access.
Types of cookies
There are four main categories of cookies on our website – strictly necessary cookies, preference cookies, analytic cookies and marketing cookies. Each of these categories is explained in more detail below.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. You can at any time change or withdraw your consent from the Cookie Declaration on our website. However, if you decide to withdraw your consent, you may be unable to access certain parts of the website and lose certain functionality. For further information on how to manage cookies, please see “How to change Cookie Settings” below.
Strictly Necessary Cookies
These cookies are necessary for the website to work and enable you to move around the website and use the services and features. Disabling these cookies will reduce performance and may make the services and features unavailable.
The following strictly necessary cookies are in use on our website:
Preference Cookies
Preference Cookies allow the websites to help maintain your session and remember the choices you made in order to provide functionality for your benefit. Preference Cookies are used to collect information about your language preferences and other preferences indicated during your visit. For example, preference “session” cookies allow the websites to remember settings specific to you (such as, your country selection) which ultimately improves your web experience. Preference Cookies also include persistent cookies which are used to remember your preferences when you subsequently visit.
The following preference cookies are in use on our website:
No preference cookies currently in use on this website
Analytics Cookies
Analytic Cookies are used to gather statistics about the use of the websites in order to improve the performance and design of our services. For these purposes, Analytic Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the websites and the dates and times of your visits, as well as the country and time zone in which your device is located.
The following analytic cookies are in use on our website:
Marketing and feedback cookies
Marketing cookies are used to track visitors across websites. The intention is to display content and ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers
The following marketing and feedback cookies are in use on our website:
Third Party Cookies
We use some third-party services or software on our website. If you go to a page on our website that contains this embedded content you may be sent cookies from these websites, for example YouTube videos, Facebook, Twitter and Instagram. We do not control the setting of these cookies, so we suggest you check the third-party website for more information about their cookies and how to manage them.
How to change Cookie Settings
The majority of web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit
www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
Further information and contact details
If you have any questions about how we handle your personal data, please see our Privacy Policy.
If you have any questions about cookies, please contact us using the following details:
- Email: [email protected]
- Phone: +44 (0)300 0300 500
- Post: Supporter Care, ShelterBox, Falcon House, Charles Street, Truro, TR1 2PH